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Case Studies

Challenge

Dubai Courts embarked on an initiative to develop Nibras,
an application for court case management that would
enable users to apply and track their personal cases to avoid
long queues and improve overall experience.

The application aims to assist users in acquiring power-of-attorney docs,
accessing court’s database and other essential information.
Dubai Courts decided to partner with Timeline to develop an end-to-end
software solution to ensure a flawless user experience.

Result

The team developed and launched a tailored iOS and Android application with smooth interface and exceptional functionality. The delivered app enables users to:

  • Track and view personal cases (number, year, type and case related information)
  • View case listings filtered by chambers
  • Access court database
  • Acquire power-of-attorney documents
  • Enable reminders
  • Generate e-tickets for queues

Challenge

Ministry of Justice requested to develop an application, mJustice, and a user-friendly CMS which would serve as an e-service tool providing all necessary information to the end users.

The application had to allow users to search for case-related details, calculate fees and conduct surveys to improve the experience.

Ministry of Justice partnered with Timeline to deliver the tailored solution.

Result

The team delivered an iOS and Android application and a user-friendly CMS system. The delivered app enables to:

  • Track and view personal cases (number, year, type and case related information)
  • Calculate court-related fees
  • Access Emirate-based case listings
  • View judge schedule
  • View the latest updates on legislation and laws
  • View MOJ upcoming events
  • Conduct/take surveys
  • Submit feedback on quality of services

Challenge

Ministry of Justice needed to enhance their existing lawyer registration service due to its limitations and lack of user-friendliness.

The idea aimed to facilitate lawyer community and enable registering through the phone as envisioned by HH Sheikh Mohammed bin Rashid Al Maktoum’s mGovernment initiative.

Timeline hopped on to develop a user-friendly application that would improve user experience.

Result

The delivered iOS and Android application enables lawyers to:

  • Sign up by filling in all essential information (e.g. basic information, academic qualification, etc.)
  • Submit areas of practice
  • Submit case-related information
  • Apply for annual subscription
  • Submit queries directly to MOJ representatives
  • Submit feedback

Challenge

Sharjah TV faced the need to find a solution to deal with real-time critical issues that pop up during streaming.

As it deemed necessary in the circumstances, Sharjah TV reached out to Timeline to develop an application that would serve as a real-time monitoring tool.

Since Sharjah TV used specialized software and hardware with a list of limitations, the main challenge was to integrate a third-party solution.

Result

Before kicking off the initial development, our team went through a massive research which enabled them to come up with the solution that met client’s needs. The developed application included such features as:

  • Rack humidity sensors
  • Temperature sensors
  • License expiration triggers
  • Real-time alerts on current issues
  • Ticket generation & management

Challenge

Sharjah Court reached out to Timeline to improve their customer service by developing a user-friendly touch screen application.

The application aims to enable users to easily navigate within the court and view case-related information.

Result

Additionally, the team developed an easy-to-use interface and a multi-user CMS that included such features as:

  • Case details
  • Case history
  • 3D/2D court navigation
  • Image gallery

Challenge

Islamic Development Bank, one of the largest banks across Saudi Arabia, often receives a huge number of visitors in and out of country.

Recently IDB faced the need to develop a user-friendly navigation through the building, due to recurring confusion from the customer side.

IDB decided to partner with Timeline to create a flawless navigation to improve overall experience.

Result

The delivered solution was based on the latest MVC frameworks. The team of motion designers created 3D renders of an actual IDB interior for an indoor navigation via application.

To track user’s location on a daily basis, our team of developers set up a cron job and enabled locking the records via app to prevent any loss of information. Additionally, Timeline delivered a user-friendly CMS to update such features as surveys and e-services.

Challenge

Sharjah Archeology Museum desired to develop a user-friendly and engaging touch screen application due to constant increase in museum visitors.

The application should highlight Sharjah’s diverse culture while also having a modern touch.

Sharjah Archeology Museum decided to partner with Timeline to develop an end-to-end tailored solution.

Result

The team delivered an educational application devoted to Sharjah’s history, based on unique collection of artifacts and historical findings. The application includes such features as:

  • 2D maps of historical areas
  • Visiting hours
  • Entry fees
  • Location details
  • Local facilities
  • Quizes

Challenge

For the last few years drug selling has been emerging into a huge network with branches all around the world.

Dubai CID Drugs Department embarked on the initiative to eliminate drug trafficking and reached out to Timeline to tailor an end-to-end solution.

Result

Our team hopped on and delivered a solution that enables CID to:

  • Visually identify drugs during trafficking
  • Track drug trafficking via GIS maps
  • Get a detailed report on drugs origin
  • Get a detailed report on the convicts (nationality, age, type and quantity of drugs, where they got caught, etc.)
  • Get a detailed report on the officer in charge

GIS maps used for drug trafficking include offline mode, 16x zoom-in feature, color coding of the identified drugs, and advanced search feature.

Challenge

Fujairah HR faced the need to update their paper-based system to manage thousands of vacancies which just kept piling and decided to reach out to Timeline to develop an iOS and Android application.

Result

The delivered application is supported with CMS, developed using latest MVC, CSS 3.0 and HTML 5 combination to ensure its full responsiveness. CMS enables to:

  • Upload vacancies
  • Add specific requirements
  • Filter out unwanted candidates
  • Reach out to selected candidates
  • Adjust vacancy visibility
  • Modify related data

Challenge

Sharjah Al Hisn Museum lets you dive into the rich history of Sharjah and find out more about the ruling family. Recently museum came up with an idea to improve visitors’ experience by adding interactive touch screens.

Sharjah Al Hisn Museum reached out to Timeline to develop an engaging end-to-end solution.

Result

The delivered interactive touch screen enables visitors to:

  • Upload and share their experience of visiting Al Hisn Museum
  • Take snapshots to capture the visit
  • Record videos to add them to their stories

Challenge

Canadian Emirates Western Engineering Co Ltd (CEW ERP) is a leading service provider in oil & gas industry, operating in Sudan and the UAE and expanding in Africa and other GCC countries.

CEW ERP faced the need to reach out to Timeline to deliver an ERP solution that would cover HR, inventory, accounting, and operations due to their outdated tools.

Result

The team delivered a tailored end-to-end solutions that covers HR, inventory, accounting and operations. The developed HR system enables to:

  • Create users
  • Restrict and enable access to certain areas
  • Generate payrolls
  • Approve leaves
  • Manage loans and deductions
  • Manage hiring process

The delivered inventory system enables to manage stock levels, generate notifications, link stock with purchase orders, and set up initial stock adjustments. The accounting system enables to select currency, execute transactions and includes trial balance, balance sheet, and statement of accounts. The operations system keeps track on running and shutting down wells.

Challenge

IICRA (International Islamic Centre for Reconciliation and Arbitration) reached out to Timeline to educate public on reconciliation procedures and develop a website that would cover everything in details.

Result

The team developed and delivered a user-friendly website with supporting CMS that enables visitors to view:

  • Benefits
  • Services
  • Memberships
  • Courses (e.g. DIFA, CIFA, CIFE)
  • IICRA legal framework, establishment, mission and vision
  • Latest news and announcements
  • Brochures, reference materials, and manuals

Challenge

Abu Dhabi Sailing and Yacht Club was established in 2011 to serve as the new home of modern and traditional sailing in Abu Dhabi. The yacht club includes all necessary infrastructure and facilities to host events and further the development of sailing in Abu Dhabi. Abu Dhabi Sailing and Yacht Club provides with a large variety of watersports, including dhow sailing, yachting, dinghy sailing, surfing, rowing and kayaking.

Abu Dhabi Sailing and Yacht Club collaborated with Timeline Technology Solutions to create an app that would manage boat races, access nautical charts with tides and currents, inform on ports and marinas, and allow to share information with other users.

Result

The tailored app for Abu Dhabi Sailing and Yacht Club covers a wide range of features and tools to deliver an exceptional user experience.

An app allows to manage members, skippers and sailors, and boats in general. It lets users to register and manage their races and violations, while being able to link them to a specific member. Each member is also able to easily gather and print out the system reports.

Challenge

Ministry of Justice overseas courts and prosecution departments across the UAE. It appoints judges and licenses lawyers, experts and legal translators. It proposes and implements amendments to the rules of procedure for civil and criminal litigation as would serve the interests of justice.

Ministry of Justice faced the need to promote a new human rights culture that facilitates access to legal information. The idea was to create an app that would assist in browsing and reviewing the most important legal decisions in the UAE.

Result

The designed app gives an access to the major decisions issued by the Federal Supreme Court in both Arabic and English languages and easily divides them within the categories. An advanced search feature enables users to freely search for any word or sentence or search within a specific topic.

Challenge

Ministry of Interior runs a variety of functions, such as ensuring peace and security, organizing and managing security and police forces, carrying out naturalization and residency affairs, organizing traffic on local and internal roads, and providing security and safety of premises and properties. Ministry of Interior is playing a pioneering role in establishing security and stability. It aspires to maintain order and security, eliminate crime, and contribute to the prevalence of justice and law.

Ministry of Interior was in need to create a system that would manage ongoing events and inform the delegates on events program and any details related to their stays.

Result

Our sophisticatedly tailored software solution provides events curators with what they need and when they need it. With the responsive groups, essential tools and an innovative way to create a five-star event, there is no better way to connect with the customers.

The tailored solution enables users to create and manage events by adding and removing venues, identifying speakers and delegates, sending out emails and invitations. To deliver an exceptional user experience, the system lets curators to manage guests' hotel bookings and car rentals.

Challenge

Ministry of Justice overseas courts and prosecution departments across the UAE. It appoints judges and licenses lawyers, experts and legal translators. It proposes and implements amendments to the rules of procedure for civil and criminal litigation as would serve the interests of justice.

Ministry of Justice faced the need to provide an online access to current and past versions of consolidated legislation.

Result

sLegislation app enables users to search through verified pdf files and various types of UAE laws divided by categories. An advanced search feature provides users with a chance to find out more about each specific law and get familiar with its details.

Challenge

Syrian Post Office effectively contributes to the economic, social and scientific development in the country through its long-term and essential services to the society.

Syrian Post Office met a need to digitalise and automate daily services, including all essential bill-paying services while remaining easily-accessible to the customers.

Result

Syrian Post System automates a significant amount of routine manual work by enabling a user to view and manage online bills and e-post conveyances. After successfully proceeding with KYC (Know-Your-Customer), the Syrian Post enables a user to make essential transactions with an assistant of the Syrian Post Office employee. The system easily adds third-party service providers by providing them with necessary data via email or API integration.

To deliver an exceptional user experience, Timeline has also created a custom-made android app that enables to print out the receipts, scan fingerprints and IDs.

Challenge

Fujairah Ministry of Human Resources is tasked with formulating and coming up with suggestions of all regulations required for administrative development and employees affairs. They are tasked with implementing rules and regulations and coordinating with the specialized authorities to the General Pension and Social Security Authority while representing the Emirate of Fujairah in accordance to the civil service.

Fujairah Ministry of Human Resources faced the need to create a consolidated portal that would run multiple independent applications and interfaces and remove redundant functionalities.

Result

On the completion of the project, Fujairah HR enables access to consolidated information in 3 key areas, such as legal affairs, media centre, that gathers up-to-date information on the latest news, events, product launches and innovations in Fujairah, and training and development portal, that offers an access to administration and learning activities.

Challenge

Fujairah Ministry of Human Resources is tasked with formulating and coming up with suggestions of all regulations required for administrative development and employees affairs. They are tasked with implementing rules and regulations and coordinating with the specialized authorities to the General Pension and Social Security Authority while representing the Emirate of Fujairah in accordance to the civil service.

Fujairah Ministry of Human Resources felt the demand to create a local marketplace that would bring together both job seekers and employers.

Result

Fujairah Jobs website enables employers to post and edit open positions, their detailed descriptions and requirements, while providing the job seekers with an access to the unlimited number of opportunities.

Challenge

Fujairah Ministry of Human Resources is tasked with formulating and coming up with suggestions of all regulations required for administrative development and employees affairs. They are tasked with implementing rules and regulations and coordinating with the specialized authorities to the General Pension and Social Security Authority while representing the Emirate of Fujairah in accordance to the civil service.

Fujairah Ministry of Human Resources was in need to create an online portal to provide its users with such services as registration of new courses, trainee enrollment, course suggestion, evaluation of available courses and booking of the training rooms.

Result

Fujairah Course website offers support in learning by providing with the space where materials can be stored and organized, assessments can be given, and learners and content providers can interact with each other.

Challenge

Catch is a new entrant into the East African ride-hailing industry that prioritizes safety, comfort and efficiency. Catch aims to bring the latest technology and thinking to the taxi business and revolutionize the industry by improving services for both riders and drivers.

Catch faced a need to create a flexible app that would provide the most cost-effective taxi service available in East Africa.

Result

Catch Taxi app provides with an opportunity to choose from a wide range of vehicles with the best local rates through Lada Service or get an access to additional features and comfort via Easy Service.

Challenge

OFWpro is a one-stop site and mobile app for recruiters to find great Filipino workers.

An objective of OFWpro was to create a website and mobile application that would ease the communication between job seekers and recruiters.

Result

The designed solution lets its users to easily sign up, setup a unique profile and apply for their dream jobs in a matter of 10 minutes. An easy-to-use system also lets recruiters to find profiles that meet their requirements and connect with potential employees.

Challenge

Ctrack is a global leader in keeping vehicles, fleets and their occupants visible through the use of vehicle tracking, fleet management and insurance telematics solutions.

Ctrack collaborated with Timeline Technology Solutions to enhance the existing tracking application by creating an interface which provides a real-time plotting of vehicles based on their location.

Result

The resulting interface includes a theme-based dashboard with look and feel enhancements that enables users to add data fields to existing information and customize tabular reports. Ctrack Dashboard also provides a real-time tracking of vehicles via Google Maps.

Challenge

ALASAB is one of the leading Engineering, Procurement and Construction (EPC) company based in the the Gulf regions.

ALASAB met a demand to design and develop a digital document management system for tracking, managing and storing documents in order to reduce the amount of paper work.

Result

The delivered solution keeps a record of the various versions of documents created and modified by different users through the history tracking.

Challenge

Trriple is a leading player in the UAE who's mission is to deliver efficient digital payments by building a trustworthy global payments ecosystem that enables financial inclusion, promotes sustenance and builds prosperity.

Trriple faced the need to develop an API to be consumed by third party clients to proceed with the top-ups, bill payments and remittances by using the aggregation platform as a channel and connecting the vendors and respective operator services.

Result

Timeline Technology Solutions delivered a safe, secure, reliable and robust API that enables Trriple's aggregation system to assist in on-boarding of the new clients and set up the operators and billing information.

Challenge

Abu Dhabi Sailing and Yacht Club was established in 2011 to serve as the new home of modern and traditional sailing in Abu Dhabi. The yacht club includes all necessary infrastructure and facilities to host events and further the development of sailing in Abu Dhabi. Abu Dhabi Sailing and Yacht Club provides with a large variety of watersports, including dhow sailing, yachting, dinghy sailing, surfing, rowing and kayaking.

Abu Dhabi Sailing and Yacht Club collaborated with Timeline Technology Solutions to create an HR MIS for day-to-day operations such as forecasting, staff's needs and employee's skills assessment, and requests management.

Result

The delivered solution enables Abu Dhabi Sailing and Yacht Club to manage its human resources force data in more accurate and timely manner and assists in internal HR operations and their management.

Challenge

Ministry of Interior runs a variety of functions, such as ensuring peace and security, organizing and managing security and police forces, carrying out naturalization and residency affairs, organizing traffic on local and internal roads, and providing security and safety of premises and properties. Ministry of Interior is playing a pioneering role in establishing security and stability. It aspires to maintain order and security, eliminate crime, and contribute to the prevalence of justice and law.

Ministry of Interior faced the need to create an app that would serve as a social service and deliver an exceptional user experience.

Result

The tailored app for Ministry of Interior connects its users from all around the UAE and provides them with a chance to submit a query related to any subject and receive an answer within a short period of time from authorised volunteers. An easy-to-use interface enables users to both write or record the query in any language and get it automatically translated and transformed into written text. Nafia's predictive system suggests related questions that were already submitted and resolved to improve user experience.

Challenge

Modular, an offsite manufacturing pod division of Laing O’Rourke Dubai, faced the need to design and develop a platform to showcase products and services due to its tremendous growth.

Modular decided to reach out to Timeline to create a user-friendly platform that would highlight an added value.

Result

The team designed and delivered a responsive platform with user-friendly UI/UX that covered benefits of pod usage and enabled Modular to boost their sales, making them one of the leading contractors in the UAE.

Challenge

Dubai Courts go through hundreds of cases each day, which creates a high chance of getting stuck in a queue and missing the hearing by mistake.

To prevent failing to appear in the court, Dubai Courts decided to partner with Timeline to develop Bazra, an application that would enable lawyers, defendants, plaintiffs and others to access real-time case schedule.

Result

The team developed Bazra application with a real-time streaming from every court room via pre-installed cameras, protected by firewalls to prevent malicious activity. Our developers tailored a user-friendly CMS to support the provided application and update the dynamic content.

The application also includes:

  • Real-time case listing in sequential order
  • Case status details
  • Defendant details
  • Plaintiff details
  • Judge list